Employee Training Project

What we did

For this project we were divided into teams and asked to develop a customer service training program for employees of a business of our choosing. We had to create a outline with all the details of our training, a powerpoint to use in the training, and a flyer to post around the workspace to promote the training. We then had to present what we would do and use the powerpoint to show the class what we would teach and why.

We chose to create our own business called "Kid's Choice" that was a retail store with kids clothing, that focuses on making shopping for cloths an experience for kids to make it easier on parents. Our training was focused on teaching employees how to achieve this and make the experience one to remember for both parents and children.

Reflection

This was one of the first project I completed when I was learning about marketing. Choosing to create our own business made the project more challenging because we had to determine what the business did, why it did it, and how we wanted customers to feel when they shopped there. I really enjoyed the project and feel that putting this together will help if I ever need to develop a training class knowing what important elements need to be considered when creating it. Additionally, how important it is if you are marketing a certain image for your company to train your employees to maintain that image.